The information you entrust to us is important to you and we are committed to respecting and protecting your privacy.

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This policy details what personal information we collect and why we collect it. It explains how we use your information during the course of providing services to you, under what situations we may disclose your personal information to others, how we keep your information safe as well as how you can access and update your information.

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Who we are

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Ski La Source and Adventure Ltd is a self-catering and catered letting agency. La Source Ski & Adventure Ltd refers to UK company number 03648687, having it’s registered offices at Markstone, Browns Lane, Charlbury OX7 3QW www.ski- lasource.com

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Summary

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• We only collect personal information about you where it is completely necessary or you have consented, and we will ensure that we only collect information that we need.

• We will not send you marketing material unless you have given us permission to do so.

• We will protect your personal information with an appropriate combination of technical and organisational measures, see ‘Information security’

• If you have any questions about how we process your information, please contact us info@ski-lasource.com

• If you have a complaint, please see ‘Complaints’, below. Financial transactions

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SLS is responsible for financial website transactions.

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The payment processing is through Stripe and full details may be found on the Stripe website.

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What information do we collect about you?

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We collect information while you use our website and when you get in touch or sign up to our email newsletter.

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We may collect the following data about you:

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• Information that you provide by filling out a booking or enquiry form, such as a contact name, address, telephone number and email address.

• If you sign up to our email newsletter, we will collect your email address and name.

• Details of your visits to the site, including your IP address, and the pages that you view (through cookies). This is anonymous data collected by Google Analytics.

• If you contact us, we may keep a record of this correspondence.

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We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records.

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Information security

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We work hard to keep your data safe. We use an appropriate combination of technical and organisational measures to ensure as far as possible the confidentiality, the integrity and the availability of your information at all times.

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How will we use the information about you?

 

If you subscribe to our email newsletter, we will contact you by email with special offers, news, details of upcoming events and updates about changes to our services. Newsletters may record subscriber data relating to engagement and geographic data, which we use in marketing analysis. You can unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of the newsletter.

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If you make a booking through our website or by telephone, we will use your information to process your booking, keep you updated on its progress and request feedback after your holiday.

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You agree that we can share your personal information with:

• Our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the Data Protection Act 1998; and

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

• Social media consultants who run advertising campaigns on our behalf.

• With direct family, associates or representatives of the person whose

  personal data we are processing, where appropriate.

• Suppliers or insurance brokers in the case of, and on behalf of, our property owners.

  We will disclose your personal information to third parties:

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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of SLS customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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Access to your information

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You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us by emailing info@ski-lasource.com

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Changes to our privacy policy

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We keep our privacy policy under regular review and we will place any updates on this page.

 

This privacy policy was last updated on 23rd October 2023

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Contact us

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You have the right to request a copy of the information we hold about you.

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If you require any further information about our privacy policy, would like to request details of the information we hold about you, or ask us to correct that information, please get in touch at info@ski-lasource.com

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If you do request a copy of the information we hold about you, we will provide you with this information within a month of receiving your request and of verifying your identify.

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Complaints

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We work hard to ensure that your personal information is treated safely and securely. However, in the unlikely event of a complaint, please write, in the first instance, to info@ski-lasource.com